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Automation in a pharmacy setting can be incredibly beneficial. It allows the current staff to have more time with customers to answer questions, help them seek out better prices, and dispense their medication. When you want to automate tasks in your pharmacy, look for the things that people don't like doing or that take up too much time. Focus on adding pharmaceutical system solutions to these areas and you won't have to lay off staff in favor of machines.
Automatically Track and Reorder Medicine and Supplies
Your pharmacy has to keep medications and supplies in stock, and trying to complete an inventory and reorder things before you run out can be tough. Yes, pharmacies did this all the time in past decades, but now you can put pharmaceutical systems solutions into place to automatically track medicine inventory and order things that you're getting low on. You won't have to stand in front of each shelf, counting what you have or berating yourself for forgetting to order something; instead, you can let the software automatically order items that have dwindled.
Set up Ways to Automatically Apply Discounts
Many times, your pharmacy staff will have to look up discount programs and other ways to save money on prescriptions for customers. Consider tweaking the pharmacy solutions software so that it will automatically apply these discounts so that the customer gets the best price possible. That will save your staff time as they won't have to look up similar programs again and again.
Automatic Calls to Patients About Prescriptions
Pharmacy staff often have to call patients to pick up prescriptions or to have them clear something up with their doctor, such as a new med that interacts with those you're already taking. While a call that deals with a medication interaction should be handled by a human, a simple reminder call to pick up a prescription that is ready can be easily done by an automated system. Just as doctors' offices have programs that automatically dial a patient's number and leave a message to remind them of an upcoming appointment, so does pharmaceutical software figure out whose prescriptions need to be refilled or which doctors need to be called for refill authorization, and then it will make those very calls.
Those are things that can be easily automated without having to let staff go. Instead, your staff can focus on more customer-centered tasks such as medication counseling.
Share21 June 2022
